Shipping policy

SHIPPING POLICY

ORDER PROCESSING

We aim to process and dispatch orders within 1–2 business days. During sales, promotions and other busy periods, processing may take a little longer.

SHIPPING RATES

Shipping costs are calculated according to the destination and parcel weight. The available options and exact prices will be displayed at checkout before payment.

Free shipping is available on qualifying orders of AUD $250 or more after discounts have been applied, as shown at checkout.

DELIVERY TIMES

Estimated delivery times are displayed at checkout. These are estimates only and may be affected by carrier delays, public holidays, weather, customs processing or other circumstances outside our control.

TRACKING

A tracking number will be emailed to you after your order has been dispatched. Please allow some time for the tracking information to update after receiving the email.

If you have not received your tracking information or need help with a delivery, contact us at info@equestrianriderapparel.com.au and include your order number.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes or other charges applied by the destination country. These charges are not included in the product price or shipping cost.

ADDRESS ACCURACY

Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

DELAYED OR MISSING PARCELS

If your parcel is delayed or appears to be missing, please contact the shipping carrier using your tracking number. You may also contact us at info@equestrianriderapparel.com.au and we will assist where possible.