Shipping Policy

SHIPPING

We know you want your goods ASAP !  

We aim to process and ship all orders within 24 hours. 

During Sale or Promotion periods, our order volume can be quite high, so please allow a couple of extra days to receive your goods.

Free Domestic Shipping when you spend over $150.00 in one transaction after any discounts are applied.

Free International Shipping when you spend over $250 in one transaction after any discounts are applied.

For any Australian Orders under $150 our Flat Fee Shipping rate is $10, this includes Tracked Postage.

An Express Shipping Option is available for $15

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TRACKING

All orders come with a Tracking Number which will be emailed to you once your order has been Dispatched.

If you have not received this with 72 hours - please send us an email and we can chase it up for you – equestrianriderapparel@gmail.com

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DELIVERY TIMES

If your items are in stock and are not a Pre-Order Item - then we aim to package and dispatched from our Warehouse within 24 hours.

Standard Shipping within Australia takes 1-7 working days.

Standard International Shipping takes 3-12 working days.

 

Please Note: Once you order has left our Warehouse, it is the responsibility of Australia Post.

If your order has not been delivered within the above time frame - then please contact Australia Post using the below link - make sure you have your Tracking Number details ready.

https://helpandsupport.auspost.com.au/s/missing-or-lost-item